What are checklists?
Checklists are step-by-step task lists for operational procedures:
- Standardize repetitive tasks
- Ensure nothing is missed
- Train new staff
- Maintain quality standards
- Track task completion
Think of checklists as digital standard operating procedures that guide staff through tasks step-by-step.
Common Checklist Uses
Room Reset Procedures
- Remove trash and personal items
- Reset props to starting positions
- Check all locks working; replace any locks in poor condition
- Replace consumables
- Clean and sanitize high-contact surfaces
- Sound check
Closing Procedures
- Safety and security checks; set alarms
- Verify staffing for the next day
- Count cash drawer and reconcile payments
- Lock doors and windows
- Turn off lights and equipment
- Complete daily paperwork
- Check booking schedule for tomorrow
- Lock the front door
Benefits to using checklists in your daily operations
Checklists enable your staff to maintain consistent quality, that nothing is missed, and provides accountability that they execute upon responsibilities they're given.
Nothing is more frustrating to a guest when the game, experience, or service you provide isn't set up correctly. Checklists can directly affect a customer's experience through discipline, compliance, and proper training of the staff behind your operations.
What checklists are not intended for:
- A substitute for training
- Complex decision-making
- Creative tasks that require iteration
- Procedures for emergencies your business can't anticipate