Emails And Messaging
Our hub for creating, customizing, and enabling all automated communications, including booking confirmations.
7 articles in this category
Simple emails
The 13 built-in transactional emails Off The Couch sends out of the box — confirmation, reminder, follow-up, payment request, refund issued, gift card emails, photos, surveys, and more.
Templates and automation
Build your own email and SMS templates and the automations that send them when something happens.
Email templates
Drag-and-drop builder with 20 component types including Custom HTML, Biku AI generation, smart variables, and attachments.
Automation
Multi-step workflows that fire on a trigger event and run a sequence of Schedule / Wait / Condition / Send email steps. Full catalog of trigger categories, all 15 condition operators, conditional logic (AND / OR), and a worked example.
Email settings
Sender name, reply-to address, and an optional custom sending domain with DKIM and DMARC verification.
SMS settings
Register a local text messaging number, write SMS templates, send texts from automations, and pause, replace or cancel the number.
Messages
Every email and text sent to each customer, with replies, delivery status and a chat view for texts.