Emails And Messaging
Our hub for creating, customizing, and enabling all automated communications, including booking confirmations.
9 articles in this category
Advanced Emails - Copy Across Locations
If your business operates multiple locations (company groups), you no longer need to manually rebuild your email templates and automations for each one.
Advanced Emails - Multi-Column Layouts
We've made major improvements to the Custom Email Template Builder (Advanced Emails) to give you more design flexibility and control, allowing you to create even more sophisticated and professional-looking emails.
Advanced Emails - Simple Emails Not Sending
Activating any custom rule in the newer Advanced Email system immediately supersedes and disables all standard automated emails from the Simple Email system, even if Simple Emails are marked as active.
Advanced Emails - Automation, Triggers, Actions
Email automation allows you to create sophisticated, multi-step email campaigns that send automatically based on specific events (triggers) and customer actions. Build powerful sequences with precise timing, conditional logic, and personalized communications—all without manual intervention.
Advanced Emails - Custom Email Templates
Create professional, branded email templates with a visual drag-and-drop builder. Design transactional emails, marketing communications, and custom layouts without coding.
Email System Features
Bullet-point style information on the features in Emails and Messaging.
Key Concepts in Emails
These are key concepts for templates, automation variables, and status for emails.
Understanding Both Email Systems
Send professional, automated email communications to customers. Choose between the Simple Email or the Advanced Email systems.
No Confirmation Email Sent
If a customer isn't receiving expected emails, follow these steps to ensure smooth email confirmation delivery.