Welcome to Off The Couch
Find answers to your questions, learn best practices, and discover helpful resources.
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Getting Started
Learn the basics and get up and running quickly
Best Practices
Learn industry best practices, or tips and tricks using our software.
Reporting
Generate detailed analytics and downloadable .csv files on your sales, booking trends, and game performance to help you track your business's health.
Schedules
The core of your business' availability, from setting up booking time slots and holiday exceptions to managing staff and room capacity with Resource Schedules.
Bookings
Your central hub for viewing the game schedule, managing all customer reservations, and manually creating new appointments.
Purchases
Manage all financial elements, including processing transactions , creating promo codes , selling and managing gift cards , and tracking retail inventory.
Events
Configure all your escape room details, manage the integrated hint system, and use the Game Tracker to monitor live games and submit data to Game History.
Checklists
Curate digital task lists to ensure operational consistency for daily procedures like game resets, cleaning, or opening duties.
Project Management
Create and manage projects; track work items using customizable tickets, and accurately monitor effort with integrated Time Tracking.
Photos
Learn how we upload team photos , apply custom overlays with dynamic variables, and send the final image directly to the group.
Surveys
This section allows you to create custom post-game surveys, automate them to send after a game, and view all collected customer feedback in one place.
Emails And Messaging
Our hub for creating, customizing, and enabling all automated communications, including booking confirmations.
Customers
View your player database, allowing you to manage customer profiles, see their game history, and add internal-facing tags to note important details.
Waivers
The Waivers system provides a fully digital solution for managing liability forms and participant agreements. It allows you to create custom, mobile-friendly waiver templates that are signed electronically by customers before their arrival or upon check-in.
Settings
Where you manage 'My Profile' information, configure company-wide settings like timezones and integrations (e.g., GA4, Calendar API), and handle billing for your OTC subscription.
Integrations
Connect your account with third-party tools and services to extend your workflow.
Support and Roadmap
The Support and Roadmap section is where you can submit feature requests and bug reports, and vote on tickets to help prioritize new features. The best place to track the development status upcoming features for our software.
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View all →Billing
Your billing and subscription settings control which features you have access to and how you're charged for using the platform. Understanding these settings helps you optimize costs and ensure you have the features your business needs.
Company Settings
Manage your company's core information, including your business name, logo, contact details, and address.
Advanced Event Tracker
Walk through a live event step by step. Confirm players, track puzzles, capture photos, and record results, all with auto-saved drafts so you never lose progress.
Simple Event Tracker
A streamlined version of the event tracker focused on quick data entry. Record booking details, player info, and results without timers or in-room display controls.
Event Tracker Settings
Configure how the event tracker works for your team. Choose between simple and advanced mode, set up timers and in-room displays, and pick which data fields your hosts collect.
Time Tracker
Track how your team spends their time across projects and tasks. View daily, weekly, and monthly summaries at a glance, and export everything to CSV for payroll or reporting.
Customizable Booking Slot Status Colors
Customize the colors for all booking statuses—including defaults like "Available," "Booked," and "Checked in"—so your calendar views match your preferences.
Custom Booking Statuses
Create custom statuses like with your own colors to organize time slots and filter bookings across all calendar views.
Resource Calendar View
View all your daily bookings by resource, spot scheduling conflicts instantly, and manage staff assignments from a single screen. Click any time slot to create bookings, process payments, or reassign resources.
Stored Payment Methods
Save payment methods for faster checkout with Square or Stripe. Built with PCI compliance and data privacy regulations in mind, this feature lets customers save cards for future use while maintaining full control over their stored payment data.