Welcome to Off The Couch
Find answers to your questions, learn best practices, and discover helpful resources.
Browse by Category
Getting Started
Learn the basics and get up and running quickly
Reporting and Analytics
Generate detailed analytics and downloadable .csv files on your sales, booking trends, and game performance to help you track your business's health.
Schedules
The core of your business' availability, from setting up booking time slots and holiday exceptions to managing staff and room capacity with Resource Schedules.
Bookings
Your central hub for viewing the game schedule, managing all customer reservations, and manually creating new appointments.
Purchases
Manage all financial elements, including processing transactions , creating promo codes , selling and managing gift cards , and tracking retail inventory.
Marketing
Manage affiliates and send campaigns to the customers your booking data already knows, and see the revenue they bring back.
Events
Configure all your escape room details, manage the integrated hint system, and use the Game Tracker to monitor live games and submit data to Game History.
Checklists
Curate digital task lists to ensure operational consistency for daily procedures like game resets, cleaning, or opening duties.
Project Management
Create and manage projects; track work items using customizable tickets, and accurately monitor effort with integrated Time Tracking.
Photos
Learn how we upload team photos , apply custom overlays with dynamic variables, and send the final image directly to the group.
Surveys
This section allows you to create custom post-game surveys, automate them to send after a game, and view all collected customer feedback in one place.
Emails And Messaging
Our hub for creating, customizing, and enabling all automated communications, including booking confirmations.
Customers
View your player database, allowing you to manage customer profiles, see their game history, and add internal-facing tags to note important details.
Waivers
The Waivers system provides a fully digital solution for managing liability forms and participant agreements. It allows you to create custom, mobile-friendly waiver templates that are signed electronically by customers before their arrival or upon check-in.
Settings
Where you manage 'My Profile' information, configure company-wide settings like timezones and integrations (e.g., GA4, Calendar API), and handle billing for your OTC subscription.
Integrations
Connect your account with third-party tools and services to extend your workflow.
Support and Roadmap
The Support and Roadmap section is where you can submit feature requests and bug reports, and vote on tickets to help prioritize new features. The best place to track the development status upcoming features for our software.
Recent Articles
View all →SMS settings
Register a local text messaging number, write SMS templates, send texts from automations, and pause, replace or cancel the number.
Templates and automation
Build your own email and SMS templates and the automations that send them when something happens.
Messages
Every email and text sent to each customer, with replies, delivery status and a chat view for texts.
Yappy payment gateway
Yappy credentials for online checkout: Merchant ID and Secret key, test and live sets, and what to expect after switching.
Paystack payment gateway
Paystack credentials, the one-field webhook that confirms payments even when the customer's browser drops, and Apple Pay on embedded booking pages.
Authorize.net payment gateway
Authorize.net credentials, how interrupted payments are verified automatically through the Transaction Details API, and fraud filter guidance.
Square payment gateway
Square access tokens for online payments, the In-person connection for Tap to Pay, saved cards and card-on-file rules, and the custom note on each payment.
Stripe payment gateway
Connect your Stripe account with one click or paste API keys. Webhook, saved cards and card-on-file rules, statement description, and Stripe card readers.
Multiple event durations
Offer an event at several lengths, each with its own pricing categories and tiers.
API requests
See every request made with your API keys, filter the list, and export it.