Welcome to Off The Couch
Find answers to your questions, learn best practices, and discover helpful resources.
Browse by Category
Reporting and Analytics
Generate detailed analytics and downloadable .csv files on your sales, booking trends, and game performance to help you track your business's health.
Schedules
The core of your business' availability, from setting up booking time slots and holiday exceptions to managing staff and room capacity with Resource Schedules.
Bookings
Your central hub for viewing the game schedule, managing all customer reservations, and manually creating new appointments.
Purchases
Manage all financial elements, including processing transactions , creating promo codes , selling and managing gift cards , and tracking retail inventory.
Events
Configure all your escape room details, manage the integrated hint system, and use the Game Tracker to monitor live games and submit data to Game History.
Checklists
Curate digital task lists to ensure operational consistency for daily procedures like game resets, cleaning, or opening duties.
Project Management
Create and manage projects; track work items using customizable tickets, and accurately monitor effort with integrated Time Tracking.
Photos
Learn how we upload team photos , apply custom overlays with dynamic variables, and send the final image directly to the group.
Surveys
This section allows you to create custom post-game surveys, automate them to send after a game, and view all collected customer feedback in one place.
Emails And Messaging
Our hub for creating, customizing, and enabling all automated communications, including booking confirmations.
Customers
View your player database, allowing you to manage customer profiles, see their game history, and add internal-facing tags to note important details.
Waivers
The Waivers system provides a fully digital solution for managing liability forms and participant agreements. It allows you to create custom, mobile-friendly waiver templates that are signed electronically by customers before their arrival or upon check-in.
Settings
Where you manage 'My Profile' information, configure company-wide settings like timezones and integrations (e.g., GA4, Calendar API), and handle billing for your OTC subscription.
Integrations
Connect your account with third-party tools and services to extend your workflow.
Support and Roadmap
The Support and Roadmap section is where you can submit feature requests and bug reports, and vote on tickets to help prioritize new features. The best place to track the development status upcoming features for our software.
Recent Articles
View all →Simple emails
The 13 built-in transactional emails Off The Couch sends out of the box — confirmation, reminder, follow-up, payment request, refund issued, gift card emails, photos, surveys, and more.
Company groups
Configure each location with its own image, address, currency, timezone, formats, default landing page, and tracking integrations.
Checklist history
Browse every completed checklist with filters, per-instance details, and inline edit or delete of timestamps.
Booking drawer
The unified detail and edit surface that opens on any bookings view — sections for every aspect of a booking plus 12 sub-views for major actions.
Communication screen settings
Configure the customer-facing communication screen per event — timer, interactions, sounds, intro and completion media, layout, fonts, and colors.
Waiver History
Browse, filter, and manage signed waivers, with custom field answers visible alongside booking and customer details.
Resource slots
Create and manage resource slots (rooms, staff, equipment) that bookings automatically consume, with priority, concurrent events, and auto-block rules.
Booking slots
Everything about booking slots: status rules, timing, display text, external links, pricing overrides, resource assignments, notes, custom messages, and activity logs.
Creating a booking
Create a booking from the console with customer details, pricing, promos, payment, and optional custom fields, across every booking view.
Custom fields library
Create custom fields once and reuse them across every booking site template, internal booking form, and waiver template.