The Fees tab on Payment settings is where you configure service fees, booking fees, processing fees, or any other charge that adds revenue to your business. Fees work like taxes structurally but are revenue for your business rather than something collected on behalf of a tax authority.
Getting started
Navigate to Purchases > Payment settings and pick the Fees tab.
How it works
Each fee is a rule with its own value type, amount, and scoping. You can create as many fees as you need, and they all stack on every qualifying transaction (no compound/precedence concept like taxes have).
Creating or editing a fee happens inline on this tab — no modal. Click Create new fee to expand the form, fill in the three sections (Fee details, Fee application, Fee calculation), and click Create at the bottom.
Fees can apply to gift card purchases (unlike taxes, which always exclude gift cards from the "all" scope). To fee gift cards, scope the fee to specific gift card types via the Items field.
Step-by-step guide
Create a new fee
Click Create new fee at the top of the tab. The inline form expands.
Fee details section
| Field | Required | Notes |
|---|---|---|
| Title | Yes | Display name (e.g., "Service fee", "Booking fee", "Processing fee") |
| Value type | Yes | How the fee is calculated. Five options (see below) |
| Fee amount | Yes | Numeric input. Label changes based on the value type (% for percentage, currency for fixed) |
| Decimal precision (0-5) | Conditional | Renders only for percentage value types. Sets how many decimal places the percentage uses |
The value type options are identical to taxes. The recommended option is the percentage-per-line-item type.
| Value type | What it does |
|---|---|
| Fixed per transaction | A fixed fee added once per transaction. Not itemized in line-item reporting |
| Fixed per unit quantity | A fixed fee per unit of quantity. For bookings, quantity is group size. Reflected in line-item reporting |
| Percentage of subtotal | A percentage of the total transaction amount. Not itemized in line-item reporting |
| Fixed per line item | A fixed fee on each line item individually. Reflected in line-item reporting |
| Percentage per line item (Recommended) | A percentage on each line item individually. Reflected in line-item reporting |
Fee application section
| Field | Notes |
|---|---|
| Apply fee to all purchases | When on, the fee applies to every line item, including gift cards. Disabled for Fixed per transaction and Percentage of subtotal value types — those scope at the transaction level |
| Items | Multi-select dropdown of every event, item, and gift card type. Renders only when the Apply fee to all toggle is off. Add all games, Add all items, and Add all gift card types quick-buttons populate the field |
Fee calculation section
| Field | Notes |
|---|---|
| This fee is optional (will not be automatically applied to transactions) | When on, the fee is not applied automatically. Your team adds it manually per-transaction |
| Apply fee after promotions and discounts | When on, the fee base is the post-discount amount. When off, the fee base is the pre-discount amount |
Click Create to save the fee, or Cancel to discard the form.
Edit, deactivate, or delete a fee
Click the three-dot menu in the Actions column on the existing fee's row.
| Action | When | Effect |
|---|---|---|
| Edit fee | Always | Reopens the inline form prefilled. Click Update to save |
| Activate fee | Currently inactive | Re-enables the fee for new transactions |
| Deactivate fee | Currently active | Stops the fee from applying to new transactions. Past transactions are unaffected |
| Delete fee | Always | Removes the fee permanently |
Reference
Top-of-tab controls
| Control | What it does |
|---|---|
| Create new fee | Expands the inline form |
Fee form sections
| Section | Fields |
|---|---|
| Fee details | Title, Value type, Fee amount, Decimal precision |
| Fee application | Apply fee to all purchases, Items |
| Fee calculation | This fee is optional, Apply fee after promotions and discounts |
Value type options
| Option | Reporting | Notes |
|---|---|---|
| Fixed per transaction | Not itemized | One fixed amount per transaction |
| Fixed per unit quantity | Itemized | Fixed per unit; group size on bookings |
| Percentage of subtotal | Not itemized | Percentage of transaction total |
| Fixed per line item | Itemized | Fixed per line |
| Percentage per line item (Recommended) | Itemized | Percentage per line |
Apply-to-all toggle
| Toggle state | Effect |
|---|---|
| On | Fee applies to every line item, including gift cards |
| Off | Items dropdown appears for line-level scoping, with Add all games, Add all items, and Add all gift card types quick-buttons |
Fee flags
| Flag | What it does |
|---|---|
| This fee is optional | Not applied automatically; staff must add per-transaction |
| Apply fee after promotions and discounts | Fee base uses post-discount amount |
Existing fees table
| Column | What it shows |
|---|---|
| Title | Fee name |
| Value type | The picked value type label |
| Amount | Formatted amount with % or currency symbol |
| Applicable to | Badges for games, gift cards, merchandise, or all purchases, with item tooltips |
| Active | Green check icon when active, red X when inactive |
| Optional | Green check or red X |
| Applied after discount | Green check or red X |
| Actions | Three-dot dropdown |
Per-row actions
| Action | Notes |
|---|---|
| Edit fee | Opens the inline form prefilled |
| Activate fee | Available when inactive |
| Deactivate fee | Available when active |
| Delete fee | Permanent delete |
Empty state
| State | Copy |
|---|---|
| No fees | "No fees have been created." |
Good to know
- Fees are revenue. Unlike taxes (which you collect on behalf of a government), fees count as your business's income on financial reports.
- Percentage per line item is the recommended value type for service-style fees that should scale with order size. Fixed-per-transaction fees are cleaner but don't scale; for bigger orders, the fixed amount becomes a smaller percentage of the total.
- Fees can apply to gift card purchases. This is the key difference from taxes. Use the Add all gift card types quick-button or scope manually via the Items field.
- Optional fees are for situational charges. Examples: a rush booking fee, a special-request fee, a corporate booking surcharge. Toggle them on per-transaction from the Transaction details Taxes/Fees/Tips tab.
- Apply fee after promotions and discounts controls the calculation base. Most service-style fees should typically apply to the discounted total (the actual collected amount), so this toggle is often on.
- Multiple active fees stack. A booking fee plus a service fee plus a processing fee all add up. There's no compound concept; fees just sum.
- The apply-to-all toggle is disabled for transaction-level value types (fixed per transaction, percentage of subtotal). Those types inherently apply at the transaction level.
- Fees show as separate line items on receipts and invoices. They're not bundled into the subtotal.
- Past transactions are unaffected by fee changes. Editing a fee, deactivating it, or deleting it only affects new transactions going forward.
FAQ
Q: What's the difference between a fee and a tax?
A: Functionally similar (both add to the order total), but fees are your revenue and taxes are remitted to a government authority. They're tracked separately in reports and accounting. Use fees for service charges, booking fees, gratuity surcharges, etc.; use taxes for sales tax, VAT, GST, and similar.
Q: Can I apply a fee to only gift card purchases?
A: Yes. Toggle off Apply fee to all purchases, click Add all gift card types, and the fee applies only to gift card lines. Or, manually pick specific gift card types from the Items dropdown.
Q: Do optional fees show up on the booking site?
A: No. Optional fees are added by your team during internal payment processing on the Transaction details page. Customers don't see them on the booking site flow.
Q: I created a fee but it's not appearing on transactions. Why?
A: Common causes: 1) the fee is inactive — check the Active icon; 2) the fee is optional — must be added manually per-transaction; 3) scoping doesn't match — confirm the line items are in the Items list or Apply to all is on; 4) the value type is fixed per transaction or percentage of subtotal which apply at transaction level only.
Q: Can I have a percentage fee that's calculated only on event bookings, not on items or gift cards?
A: Yes. Pick the Percentage per line item value type, toggle off Apply fee to all purchases, and add only the events to the Items field (use the Add all games quick-button to grab them all).
Q: What value type does the booking site use for the gateway processing fee?
A: That depends on how you configure your processing fee. For most card-processing surcharges (e.g., 3% to recoup card fees), pick Percentage per line item with the percentage matching the gateway's rate. Toggle Apply fee to all purchases on if you want to recover the cost across every line.
Q: Can fees be exclusive vs inclusive like taxes?
A: No. Fees are always exclusive — they add on top of the price. There's no inclusive option for fees.
Q: How do I see which fees applied to a specific transaction?
A: Open the Transaction details page, switch to the Taxes/Fees/Tips tab. Every applied fee is listed there with its name, type, amount, and what it was applied to.
Q: Can I make a fee that's only applied on weekends?
A: Not at the fee-rule level — there's no day-of-week or date scoping for fees. The closest workaround is to mark the fee Optional and have your team add it manually only on weekend transactions.