The waivers page is where signed liability forms live. Filter by name, contact, event, or booking date, open any waiver to see customer details, booking info, and custom field answers, and move or copy a waiver between bookings without re-signing.
Getting started
Navigate to Waivers > Waiver history from the sidebar to browse submitted waivers. Navigate to Waivers > Waiver settings to configure the templates customers fill in.
How it works
Every waiver a customer signs lands on this list. The desktop view is a sortable table with one row per waiver; on mobile, the same data renders as cards optimized for thumb-scrolling. Filters along the top narrow the list down to who, when, or which event you're looking for.
Click any waiver to open the Waiver details drawer on the right. The drawer is organized into sections for the customer, the event, settings, the waiver record itself, and any custom field answers the customer submitted. Custom field answers can be copied as plain text or CSV in one click, which is handy for pasting marketing-attribution responses into a spreadsheet or sharing notes with a teammate.
If a waiver was signed against the wrong booking, you can Move it to the correct slot, or Copy it to a second slot when the same group is checking into multiple sessions. Both actions open a date navigator that lets you pick the destination booking without leaving the drawer.
Step-by-step guide
Browse waiver history
- Open Waivers > Waiver history
- The desktop table shows Name, Email, Phone, Game, Booking day, and Booking time
- On mobile, each waiver becomes a card with the customer name, the booking time and date, the event thumbnail and name, and the customer's email
- Inline badges flag special states: minor, not participating, and a count of custom field responses (for example, "3 responses")
- Click any row or card to open the waiver detail drawer
Filter signed waivers
Click any filter pill at the top of the list to open its popover. Six filters are available:
| Filter | What it does |
|---|---|
| First name | Match against the signer's first name |
| Last name | Match against the signer's last name |
| Match against the signer's email | |
| Phone | Match against the signer's phone number |
| Event | Limit to waivers signed for a specific event |
| Booking date | Within the last [N] days or From [date] to [date] range |
Type a value (or pick a range) and click Update to apply, or Reset to clear that single filter. Click Today's bookings for a one-tap filter to today's signers, the refresh icon at the top of the toolbar to clear every filter at once, and the page-size dropdown (5, 10, 25, or 50) at the bottom right to change rows per page.
Tip: Filter selections stay in the URL, so you can bookmark a filtered view (for example, "today's check-ins") or share it with a teammate.
Open a waiver and review the details
Click any waiver row or card to open the Waiver details drawer. The drawer is organized into sections:
| Section | What it shows |
|---|---|
| Customer | Name with minor and created by staff badges, email, phone, birthday, location, and any opt-out badges (photo, email) |
| Event | Event name, booking date and time, plus Move and Copy action buttons |
| Settings | A Not participating in the event toggle that saves automatically |
| Waiver record | Signed timestamp, signature confirmation, experience level, source, whether a survey email has been sent, and consent badges for the email and photo prompts on adult waivers |
| Custom fields | Every custom field answer the customer submitted, with a Copy dropdown for exporting them as text or CSV |
Use the View details link in the Customer section header to jump to the customer profile, or in the Event section header to open the booking. If you have delete permission, scroll to the Delete section at the bottom of the drawer to remove the waiver.
Read the consent badges on a signed waiver
For non-minor waivers, the Waiver record section shows consent badges that summarize how the customer answered the email and photo consent checkboxes:
| Badge format | When it appears |
|---|---|
| Email opt-in: yes / Email opt-in: no | Email consent was configured as opt-in in Waiver settings |
| Email opt-out: yes / Email opt-out: no | Email consent was configured as opt-out |
| Photo opt-in: yes / Photo opt-in: no | Photo consent was configured as opt-in |
| Photo opt-out: yes / Photo opt-out: no | Photo consent was configured as opt-out |
Each badge is color-coded: green when the customer is reachable by email or can be photographed (i.e., consent granted), red when they are not. Below each badge, the exact question wording the customer saw is shown in italics, so you always have an audit-ready record of what was asked.
Consent badges are hidden in two cases:
- The waiver was signed by a minor (minors don't have their own consent records; they sign under a parent's waiver)
- The consent field was disabled in waiver settings when the waiver was signed
Copy custom field answers
- Open a waiver that has at least one custom field answer
- In the Custom fields section header, click the Copy dropdown
- Choose Copy as text for a human-readable list of label and response pairs, or Copy as CSV for a spreadsheet-ready row
- The answers are placed on your clipboard and you can paste them anywhere
Move or copy a waiver to a different booking
- Open the waiver detail drawer
- In the Event section, click Move to change which booking the waiver is attached to, or Copy to attach the same waiver to a second booking (for example, when the same group checks into a back-to-back session)
- Use the date navigator to pick a date
- The bookings list shows every slot that day. Booked and completed slots appear by default; click Show [N] other slots to also see unbooked options
- Click the destination slot, then click Copy waiver or Move waiver at the bottom
- Click ← Back to waiver to return without changing anything
Toggle the "not participating" flag
- Open a waiver
- In the Settings section, toggle Not participating in the event on or off
- The change saves immediately. Use this for guardians who signed for a minor without joining the activity themselves
Delete a waiver
- Open the waiver detail drawer
- Scroll to the Delete section at the bottom (only visible if you have the Delete waivers permission)
- Click Delete and confirm the prompt
Download waivers as CSV
- From the list view, set any filters you want applied
- Click the cloud-download icon at the top right of the filter bar (requires the Download data permission)
- The current filter result is exported as CSV
Settings and options
| Element | Description |
|---|---|
| Filter pills | First name, Last name, Email, Phone, Game, Booking date |
| Today's bookings button | One-tap filter for today's signed waivers |
| Reset all filters | Refresh icon that clears every filter |
| Total results | Live row count with current filters applied |
| Download CSV | Exports the current filtered list (permission gated) |
| Per-page selector | Changes page size to 5, 10, 25, or 50 rows |
| Minor badge | Indicates the signer is under the age of majority |
| Not participating badge | Guardian signed but is not joining the activity |
| Custom field response badge | Count of custom field answers attached to the waiver |
| Email / Photo consent badge | On adult waivers, shows the configured mode (opt-in or opt-out) and whether the customer is reachable / photographable. Green for yes, red for no. Includes the literal question wording in italics |
| Move action | Reassigns the waiver to a different booking slot |
| Copy action | Attaches the same waiver to an additional booking slot |
| Copy as text / Copy as CSV | Exports custom field answers to clipboard |
Good to know
- The custom fields you see in the Custom fields section come from the Custom fields library in Settings > Custom fields. Attach them to a waiver template under Waivers > Waiver settings.
- Each waiver row shows a small "(N) responses" badge whenever the signer answered any custom fields on the waiver. The exact count tells you at a glance whether you'll find anything inside.
- The Move and Copy picker only shows bookings on the date you select. Use the date navigator to step forward or back without closing the drawer.
- Waivers can also be opened from the booking drawer (under Linked items) and from the transaction details page.
- The empty state ("No waivers found") appears whenever the current filter set returns nothing. Click Clear filters in the empty state to reset the view.
- Waivers must be enabled in your subscription plan. If the page shows "This feature is not enabled," click Enable feature if you have billing permission, or contact a site administrator.
- Consent badges and the italic question wording shown in the Waiver record section are recorded at the time of signing. Changing your consent prompts later in Waiver settings does not rewrite past records.
FAQ
Q: Where do custom field answers come from on a waiver?
A: Custom fields are configured in your Settings > Custom fields library and attached to waiver templates under Waivers > Waiver settings. When a customer signs a waiver, their answers are saved with the waiver and appear in the Custom fields section of the detail drawer.
Q: Can I export custom field answers across all my waivers at once?
A: Yes. Use the Custom fields report in Reports. The report includes a Source column so you can filter to just waiver responses, plus a Waiver ID column for tracing each answer back to the specific waiver.
Q: What's the difference between Move and Copy on a waiver?
A: Move detaches the waiver from its current booking and attaches it to a new one. Use it when the waiver was signed against the wrong slot. Copy keeps the original attachment and adds a second one, which is useful when the same group is checking into a back-to-back session.
Q: Can customers sign waivers on their phone?
A: Yes. All three waiver types (traditional, shareable, lookup) are mobile-friendly. Customers can sign on any device with a web browser.
Q: Are signed waivers legally binding?
A: Digital waivers capture the same information as paper waivers (name, signature, date). Consult your legal advisor for jurisdiction-specific requirements.
Q: Where do I set up and customize my waiver?
A: See the Waiver settings article for details on choosing a waiver type and configuring content, appearance, sections and fields, and embedding options.
Q: A consent badge says "opt-in: yes" but the customer told me they didn't want emails. What happened?
A: The badge reports the customer's literal answer to the prompt as it was configured at the time. If you are seeing opt-in: yes, the customer did check the box for opt-in (which means consent granted). If the customer says otherwise, double-check the wording shown in italics under the badge: that is exactly what they saw. They may have misread the prompt or thought "consent" meant something different. Update the wording in Waiver settings to be clearer for future signers.
Q: Why don't I see consent badges on this waiver?
A: Either the waiver was signed by a minor (minors don't have their own consent records), or the consent field was disabled in Waiver settings when this waiver was signed. The platform hides badges in both cases to avoid showing a misleading default.