Biku Bot is the AI assistant built into the Off The Couch console. Ask plain-English questions like "how do I add a custom field to my booking site?" from any page, and Biku Bot answers using the platform's help articles and navigation, summarized for your question. Your conversation stays with you as you move between pages, and two one-tap buttons under every reply let you flag an answer that missed.
Getting started
Click the Biku chat icon (the speech bubble) in the top bar, next to the saved views icon. It's there on every page of the console. On a phone, the icon sits in the top bar beside the page title.
Biku Bot opens in a drawer on the right side of the screen, greets you, and waits for a question.
Two more entry points open the same conversation:
| Entry point | Where to find it |
|---|---|
| Chat bubble | Bottom-right corner of the Wizard page. It opens the same Biku Bot drawer |
| Assistant tab | The Assistant tab in the onboarding wizard side panel, next to Tasks |
How it works
When you ask a question, Biku Bot looks up the help articles that match the page you're on and the words you used, then writes an answer from them. Questions about a different area than your current page still pull that area's articles, so you can ask about refunds from the bookings calendar.
Answers take your role into account. If a question involves a page your role can't open, Biku Bot tells you where the page lives, that your role doesn't include access to it, and that an account administrator can grant access in Settings > User management or handle it for you.
Your conversation is kept while you work. It stays in place when you move between pages, close the drawer, or refresh the browser, and it's cleared when you sign out or start a new chat.
Step-by-step guide
Open and close the chat
- Click the Biku chat icon in the top bar. The Biku Bot drawer slides in from the right.
- To close it, click the X in the drawer header, click anywhere outside the drawer, or press Esc.
- Reopen it at any time from any page. Your conversation is still there.
Ask a question
- Type your question in the box at the bottom of the drawer. The placeholder reads "Type your question...".
- Press Enter or click the send button. Press Shift+Enter to add a new line instead of sending.
- Biku Bot shows three bouncing dots while it writes the reply.
- The reply appears on the left. Wrong answer and Not helpful buttons appear under it.
Ask follow-up questions in the same chat. Biku Bot uses the recent conversation (up to the last 20 messages) to understand what you're referring to.
Tip: You can close the drawer while Biku Bot is writing a reply and keep working. The reply is waiting when you reopen the chat.
Start a new chat
- Click the + button (tooltip "New chat") in the drawer header, next to the X.
- A dialog asks Start a new chat? and explains that this clears the current conversation from the chat panel.
- Click New chat to clear it, or Cancel to keep the current conversation.
The + button does nothing while the chat is empty, and it's unavailable while Biku Bot is writing a reply.
Report a wrong or unhelpful answer
When a reply is wrong or misses what you need, use one of the two buttons under it:
| Button | When to use it |
|---|---|
| Wrong answer | The reply contains incorrect information or contradicts the help articles |
| Not helpful | The reply is accurate but doesn't answer your question |
Click one. There's no form and no popup. The buttons change to Reported, thanks to confirm the report went through.
Each report files a tracked Support ticket containing the rating, the page the chat was on, the wizard task (if the chat was opened from a task), your question, the reported reply, and the full conversation. You're added as a watcher on the ticket, so you get updates if the Off The Couch team replies, the same way you would on any Support ticket.
When a daily limit is reached
Biku Bot has daily message limits so it stays fast for everyone:
| Limit | Message shown in the chat |
|---|---|
| 25 messages per person per day | "You've reached your daily Biku chat limit. Try again tomorrow." |
| 50 AI requests per account per day, shared by everyone on your team and with Generate with Biku in the email template builder | "Your team has reached today's Biku chat limit. Try again tomorrow." |
When a limit is reached, the question box and send button are disabled until the next day. The help articles are the next-best source for answers in the meantime.
Reference
Drawer layout
| Element | Details |
|---|---|
| Header | The Biku panda, the title Biku Bot, the + (New chat) button and the X close button |
| First message | "Hi! I'm Biku Bot. Ask me anything about running your venue on Off The Couch." |
| Your messages | Magenta-tinted bubbles on the right |
| Biku Bot replies | Subtle grey bubbles on the left, with Wrong answer and Not helpful underneath |
| Question box | One rounded field with the send button inside it. The border turns pink while you type |
Question box
| Element | Details |
|---|---|
| Placeholder | "Type your question..." |
| Maximum length | 500 characters |
| Send | Enter, or click the send button |
| New line | Shift+Enter |
| Growth | The box grows as you type, up to about four lines |
| Disabled when | Biku Bot is writing a reply, or a daily limit is reached |
Reply formatting
| Written as | Shows as |
|---|---|
bold | Bold text |
` text ` | Highlighted inline text |
- item | Bullet list |
1. item | Numbered list |
Replies don't include headings, tables, or images.
How long a conversation lasts
| Action | What happens to the conversation |
|---|---|
| Move to another page | Kept |
| Close and reopen the drawer | Kept |
| Refresh the browser | Kept |
| Switch between the drawer and the side panel Assistant tab | Same conversation in both |
| Click + and confirm New chat | Cleared |
| Sign out | Cleared |
| Open the console on another device or browser | Starts empty. The conversation is kept in the browser you used |
The chat shows up to your last 100 messages.
Limits
| Limit | Amount | Shared by |
|---|---|---|
| Messages per person | 25 per day | You only |
| AI requests per account | 50 per day | Everyone on your account, across Biku Bot chat and Generate with Biku in the email template builder |
| Answer reports | 10 per day | Everyone on your account |
Messages you might see
| Situation | Message |
|---|---|
| Your daily limit | "You've reached your daily Biku chat limit. Try again tomorrow." |
| Your team's daily limit | "Your team has reached today's Biku chat limit. Try again tomorrow." |
| Report limit | "Report limit reached for today. Please try again tomorrow." |
| Reply failed | "Sorry, I encountered an error. Please try again." |
| Report failed | "Could not send the report. Please try again." |
Where reports go
Reports are filed as Support tickets under the AI feature in the roadmap. To review them, open Support and roadmap and filter by Ticket type = Support, Feature = AI. Reports are visible only to your team and Off The Couch staff, and never appear on the public roadmap.
Good to know
- One conversation everywhere. The top bar icon, the wizard chat bubble, and the side panel Assistant tab all show the same conversation.
- Answers respect your role. For pages your role can't open, Biku Bot points you to an account administrator instead of walking you through the page. Help article content about those pages is still public on the help site.
- Conversations are saved. Off The Couch keeps Biku Bot conversations so the team can review answer quality and improve the assistant. Avoid pasting customer details you don't need to include.
- Each person has their own chat. If two team members share a computer, each sees only their own conversation after signing in.
- Limits are per person and per account, not per group. The 25-message limit is yours alone; the 50-request and 10-report limits are shared by everyone on your account. The 50 also covers Generate with Biku in the email template builder, so heavy email generation can use up the day's chat allowance.
- Biku Bot reads help articles, not your data. It doesn't see your customers, bookings, or payments, so ask "how do I" questions rather than "how many" questions.
- Biku Bot can be wrong. If an answer doesn't match what you see on screen, check the linked help article and tap Wrong answer so the team can look into it.
- Biku Bot only speaks when asked. It never sends messages on its own.
FAQ
Q: Where do I find Biku Bot?
A: Click the Biku chat speech bubble icon in the top bar, on any page. It's also available from the chat bubble on the Wizard page and the Assistant tab in the onboarding side panel.
Q: Will I lose my conversation if I go to another page?
A: No. The conversation stays when you change pages, close the drawer, or refresh. It's cleared only when you start a new chat or sign out.
Q: Can I see my conversation on another computer?
A: No. The conversation is kept in the browser you used, so another device or browser starts with an empty chat.
Q: How do I clear the conversation?
A: Click the + button in the drawer header, then click New chat in the confirmation.
Q: Why did Biku Bot tell me to ask an administrator?
A: Your role doesn't include access to the page your question is about. An account administrator can grant access in Settings > User management, or take care of it for you.
Q: Biku Bot gave me a wrong answer. What should I do?
A: Click Wrong answer under the reply. One click files a tracked ticket with the page, your question, the reply, and the full conversation. The buttons change to Reported, thanks when it's sent.
Q: What's the difference between "Wrong answer" and "Not helpful"?
A: Wrong answer is for replies with incorrect information, such as a wrong button name or wrong steps. Not helpful is for replies that are accurate but miss what you wanted to know.
Q: Why does the chat say I've reached a limit?
A: Each person can send 25 messages a day. Each account has 50 AI requests a day in total, shared between Biku Bot chat and Generate with Biku in the email template builder. The message tells you which limit was reached. Try again the next day, or browse the help articles in the meantime.
Q: Will other venues see my reports or conversations?
A: No. Reports are private Support tickets visible only to your team and Off The Couch staff, and conversations are never shown to other venues.
Q: Is my information sent to an AI provider?
A: Your questions and the recent conversation are sent to the AI provider that writes Biku Bot's answers. Biku Bot doesn't read your customer list, bookings, or payments, so only what you type in the chat is included.
Q: Biku Bot didn't understand my question. How do I rephrase it?
A: Be specific: name the feature ("booking site template"), the section ("Customer info"), and what you want to do ("require a phone number"). If rephrasing still misses, click Not helpful so the team knows the topic needs better coverage.