Off The Couch has one plan. Every feature is on for every account, and each month you pay the greater of the monthly minimum or your itemized usage at the published rates. The billing page shows where this cycle stands, keeps your card on file, and lists every invoice.
Getting started
Navigate to Settings > Billing from the sidebar. The page opens on the Your plan tab.
How it works
There is nothing to turn on or off. Bookings, events, photos, waivers, surveys, checklists, marketing emails and the Community API are all available from day one, and each one is metered at the rate shown on the Your plan tab.
Your bill for a cycle is the greater of two numbers: the monthly minimum ($50) and your usage, which is every metered action in the cycle multiplied by its rate. A quiet month settles at the minimum. A busy month pays usage exactly. You never pay both.
Text messaging is the one exception. Its charges (a monthly subscription per number, credits beyond the included allowance, and a one-time activation fee) are added on top of that result and never count toward the minimum. See the text messaging rates in the Reference section.
An account that finishes its trial without a card on file is placed on hold. Every feature page then shows This feature is unavailable with a Go to billing button, and the console shows a Your trial has ended notice. Adding a card on the Billing information tab lifts the hold.
Each tab has a single purpose:
| Tab | Purpose |
|---|---|
| Your plan | See the cost summary, the cost breakdown by cycle, and every feature's rate, usage and cost |
| Billing information | Add or update the card and billing address charged each cycle |
| Invoices | Review past invoices, pay a one-off invoice or a past due monthly invoice, and download a PDF |
Step-by-step guide
Read the cost summary
- Open Settings > Billing and stay on the Your plan tab
- The Billing period header shows the month and year of the open cycle
- The Cost summary card shows Cycle to date (the greater of usage so far and the minimum), Last cycle, same period (what the previous cycle had cost by the same day), Forecast for this cycle (usage so far scaled across the full cycle), and Last cycle's total
- Arrows next to the figures show the change against the previous cycle: a green arrow for lower, a red arrow for higher
The Last cycle, same period figure and the forecast appear once the account has a previous cycle on the same plan. The forecast appears from the fourth day of a cycle, so a single busy day does not skew it.
Read the cost breakdown
The Cost breakdown card is a bar chart of the last six cycles. Each bar is one cycle split by feature, and the grey Minimum top-up segment is the part of that cycle's bill that usage did not cover. Text messaging shows as its own SMS segment, and manual adjustments as Other charges. Hover a bar to see every line and the cycle total.
Read the usage table
The table under the two cards lists every metered feature:
| Column | What it shows |
|---|---|
| Feature | The feature name, with a short note on what counts for some features |
| Rate | The published rate, for example $0.25 / transaction |
| Current usage | Units counted so far this cycle |
| Current cost | Current usage multiplied by the rate |
When a location has text messaging, the table also lists SMS subscription and SMS messages rows. Each carries a line naming the locations and numbers it covers and the date the included credits reset, with the rate and the current count beside it.
Under the table, You pay shows the cycle-to-date figure with the usage and minimum beside it, then SMS and Other charges when either applies, followed by one line explaining which of usage or the minimum applies.
Add or update your billing information
Open the Billing information tab. If no card is on file yet, click Add billing information; if a card already exists, click Edit billing information. Fill in the form:
| Field | Description |
|---|---|
| Cardholder first name | Required |
| Cardholder last name | Required |
| Billing email | Required, used for receipts |
| Phone | Optional |
| Card details | Card number, expiry and CVV, captured securely by the card provider |
| Address line 1 | Required |
| Address line 2 | Optional |
| City | Label is country-specific (City, Town, etc.) |
| State / Province | Dropdown for the United States, free text for other countries |
| Zip / Postal code | Label is country-specific |
| Country | Dropdown of supported countries |
Click Save billing information. The card on file is charged at the start of each cycle for the cycle that just closed. Only the last four digits are kept, and they appear in the Payment method card on this tab.
Review past invoices
Open the Invoices tab. Filter by Invoice number, Status (Paid, Due, Payment failed) or Billing period. The table shows:
| Column | What it shows |
|---|---|
| Billing period / Description | Month and year of the cycle, or the description of a one-off invoice |
| Invoice ID | The invoice number, or "-" if not yet assigned |
| Payment date | Date the card was charged, or "-" if unpaid |
| Payment method | "Card ending in [last four]", or "-" if nothing was charged |
| Status | Paid, Due or Payment failed |
| Amount | Net amount after any discount |
| Actions | Download for the PDF, and Pay invoice on an unpaid one-off invoice or a past due monthly invoice |
Use the per-page selector to change rows per page and the pagination at the bottom to move between pages. If no invoices exist yet, the tab shows "No invoices exist yet."
Download an invoice as a PDF
- Open the Invoices tab
- Find the invoice
- Click Download in the Actions column
The PDF lists each feature that had usage, with its usage and rate, then Usage, Monthly minimum, Other charges (when any apply), Total, Discount (if any), Amount paid and Amount due, with the same one-line explanation of which of usage or minimum applied.
Pay an invoice
Pay invoice appears on two kinds of invoice:
- An unpaid one-off invoice.
- A past due monthly invoice: its status is Due or Payment failed, its cycle has closed, and an amount is still due.
- Open the Invoices tab
- Click Pay invoice on the invoice
- Check the Invoice section. A monthly invoice shows the month (for example "October 2025 monthly invoice"), the invoice number, its Status and the Amount due. A one-off invoice shows its description, the invoice number, the Issued and Due date dates and the Amount due.
- Under Card details, enter the Cardholder first name, Cardholder last name and the card
- Click Pay [amount]
The full amount due is charged to the card you enter, and the invoice changes to Paid. A receipt is emailed to the billing contact. The card you enter is used for this payment only; the card on file stays the same, so update it on the Billing information tab if it has changed.
Only company admins can pay an invoice. If the drawer says it could not confirm the payment, do not pay again: contact support so the payment can be checked first.
Reference
Rates
| Feature | Rate | What counts |
|---|---|---|
| Transactions | $0.25 each | One completed receipt, not each item on it |
| Event instances | $0.06 each | One tracked event run |
| Photos | $0.10 each | Each photo taken, including long-term storage |
| Waivers | $0.02 each | Every waiver on file, signed online or added by staff |
| Survey responses | $0.02 each | Each response; invitation emails are included |
| Checklists | $0.02 each | Each completed checklist run |
| Marketing emails | $1 per 1,000 | Marketing emails sent; confirmations, reminders and receipts are free |
| Community API | $3 per 1,000 requests | The first 3,000 requests in a cycle are free, counted across every key the account has had |
Monthly minimum: $50 per account per cycle.
Text messaging
Text messaging is billed on top of the greater-of result above, never inside it. It is available for US numbers while it is in limited beta.
| Item | Rate | What counts |
|---|---|---|
| SMS activation | $20 one time | Charged once per location, when its carrier registration is filed |
| SMS subscription | $10 per number per month | Every calendar cycle a number is active, with no proration; includes 250 credits per number |
| SMS messages | $0.03 per credit | Credits beyond the 250 included. One credit is one message segment, sent or received |
Credits are per location and never pool across locations. Trial accounts pay text messaging charges in full.
Cost summary figures
| Figure | Meaning |
|---|---|
| Cycle to date | The greater of usage so far and the monthly minimum |
| Last cycle, same period | What the previous cycle had cost by the same day of the month |
| Forecast for this cycle | Usage so far scaled across the full cycle, then the same greater-of rule |
| Last cycle's total | The previous cycle's invoice total |
Good to know
- Every feature is on for every account. There is no feature to enable, and nothing to cancel for a feature you do not use: unused features cost nothing above the minimum.
- Usage counts what happened in the cycle. Removing a record later does not remove it from the bill; a photo deleted within a few minutes of being taken, before it was shared, is the one exception.
- Checklist runs still in progress and event instances still in draft do not count until they are completed or submitted.
- If a charge fails, the invoice shows Payment failed. It is not charged again automatically: pay it from the Invoices tab with Pay invoice, and update the card on the Billing information tab so the next cycle is charged to a working card.
- Last cycle's invoice is charged to the card on file at the start of the month. Pay invoice appears on it from the third day of the month, so the automatic charge always runs first.
- A month fully covered by your trial has nothing to pay, so it never shows Pay invoice.
- Accounts that finish a trial without a card are placed on hold until a card is added. Data is kept; only access to the features is paused.
- Pausing text messaging from SMS settings keeps the number and stops the subscription after the current cycle; resuming starts it again in full in the cycle you resume. Replacing a number keeps one subscription running. Cancelling releases the number and stops the subscription after the current cycle.
- The Billing permission is required to open this page. Staff without it see Contact a site administrator to update billing on a held account's feature pages instead of the Go to billing button.
FAQ
Q: Can I turn off a feature I do not use?
A: There is nothing to turn off. A feature you do not use adds nothing to the bill, and the minimum covers the account whatever you use.
Q: Why is my bill $50 when the usage table adds up to less?
A: The bill is the greater of usage and the monthly minimum. When usage is under $50 the bill is a flat $50; once usage passes $50 you pay usage exactly.
Q: Why is my bill more than $50 when usage is under the minimum?
A: Text messaging and any manual charges are added on top of the minimum. A quiet month with one text messaging number is $50 plus the $10 subscription, plus any credits beyond the 250 included.
Q: Why does the forecast not show yet?
A: The forecast appears from the fourth day of the cycle. Before that, one busy day would distort it.
Q: My trial ended and every page says the feature is unavailable. What do I do?
A: Add a card on the Billing information tab. Access returns as soon as the card is saved.
Q: My card was declined. How do I pay the invoice?
A: Open the Invoices tab and click Pay invoice on the invoice marked Payment failed. Enter a card and click Pay. Then update the card on the Billing information tab so next month's charge goes through.
Q: Why is there no Pay invoice button on last month's invoice?
A: Last month's invoice is charged to the card on file at the start of the month, so the button appears from the third day of the month. Invoices for the current month, paid invoices and months fully covered by a trial never show it.
Q: How do I download multiple invoices at once?
A: The PDF download is per invoice. Open each one in turn and click Download.