Simple Emails Not Sending? Here’s the Quick Fix
If customers aren’t receiving Simple emails, don’t worry — this is an easily resolved issue.
What’s Causing It
If you recently activated any Automation in Advanced Emails, the system automatically switches to Advanced Emails and stops using the Simple Emails. Even though Simple Emails still show “Active,” they will no longer send.
Nothing is broken, the system is just following the new email logic.
How to Fix It Quickly
Option 1: Restore your old confirmation emails (fastest)
- Go to Emails > Email Templates.
- Navigate from the Email templates tab to Automation.
- Deactivate all Automation by clicking the three dots under Actions on the far right, then Deactivate.
- Your original confirmation emails will begin sending again immediately.
Option 2: Continue using Advanced Emails
If you want to stay with Advanced Emails, you’ll need to create and activate all the customer-facing emails you need there, including confirmations and reminders.
Takeaway
Turning on any Advanced Emails Automation replaces the old system, which is why confirmations stopped. Simply turn Advanced Emails off (to go back) or finish setting up your Advanced Email templates (to move forward).