Event tracker settings let you configure how the event tracker behaves for your team. Choose between simple and advanced mode, set up timers and in-room displays, and pick which data fields your event hosts collect during events.
Getting started
Navigate to Events > Event tracker settings from the sidebar. The settings page has two tabs: General settings and Optional fields.
How it works
Settings are applied at the group level, meaning all events in your group use the same configuration.
The most important choice is your event tracker mode. Simple mode gives your hosts a streamlined form for quick data entry. Advanced mode unlocks real-time tools like timers, in-room displays, and live hint delivery.
General settings
Event tracker mode
Choose how your event hosts interact with the tracker during events.
| Mode | Best for |
|---|---|
| Simple | Quick data collection without real-time monitoring. Hosts fill out a straightforward form |
| Advanced | Full event tracking with timers, in-room displays, and live controls |
Tip: Start with simple mode if your team is new to the platform. You can switch to advanced mode anytime.
Timer & event controls
These settings only appear when advanced mode is selected.
| Setting | What it does |
|---|---|
| Enable timer | Adds a timer to the objectives step. When off, all timer options below are hidden |
| Automatically start timer on the objectives section | Timer starts as soon as the host reaches the objectives step instead of requiring a manual start |
| Countdown mode | Choose between "Count up from 0" (elapsed time) or "Count down from event duration" (remaining time) |
| Allow quick completion of event from objectives step | Adds a "Complete event now" button that lets hosts skip ahead, auto-marking unfinished objectives |
In-room display
These settings only appear when advanced mode is selected. The in-room display lets your hosts send hints, messages, and media to a customer-facing screen during the event.
Toggle Enable in-room display to reveal the display widget options.
| Widget | What it does |
|---|---|
| Player screen timer | Shows a live timer on the customer-facing screen, synced with the host's timer |
| Background music | Lets hosts play or pause background music on the display |
| Custom interaction | Lets hosts type and send custom messages to the display |
| Hint counter | Shows how many hints have been used out of the total available |
| Mirror display view | Shows a live preview of the customer-facing screen alongside the objectives step, so hosts can see exactly what players see |
Optional fields
Switch to the Optional fields tab to manage which data your hosts collect during events. Each field can be toggled on or off independently.
The table shows three columns:
- Field: The name and description of the data field
- Simple mode: Whether this field is available in simple mode (green checkmark) or advanced only (red X)
- Enabled: Toggle to include or exclude this field from the tracker
| Field | Available in simple mode | What it captures |
|---|---|---|
| Objectives / puzzles | Advanced only | Puzzle completion tracking, hints, and solve times |
| Photos | Advanced only | Player photo capture with overlays |
| Custom time | Both modes | A separate display time (useful when it differs from actual end time) |
| Completion status | Both modes | Whether the group completed the event |
| Corporate booking | Both modes | Marks the event as a corporate group |
| Team name | Both modes | The group's chosen team name |
| Pre-event notes | Both modes | Free-text notes before the event starts |
| Post-event notes | Both modes | Free-text notes after the event ends |
| Team experience | Both modes | Experience level of the group |
Tip: Fields marked "Advanced only" won't appear in the tracker when using simple mode, even if they're enabled.
Saving your changes
Click Update settings at the bottom of the page to save. Your changes apply to all future events in this group immediately.
Good to know
- Switching from advanced to simple mode doesn't delete any settings — your advanced configuration is preserved if you switch back
- Some fields require the Photos feature to be enabled on your subscription. A warning icon appears next to these fields with a link to your billing settings
- Each group has its own event tracker settings, so you can configure different locations differently
FAQ
Q: What's the difference between the timer on the host's screen and the player screen timer? A: The host timer (under "Timer & event controls") is what your event host sees while managing the event. The player screen timer (under "In-room display") is what customers see on the display screen in the room.
Q: I don't see the timer or display options — where are they? A: These sections only appear when advanced mode is selected. Switch to advanced mode at the top of the general settings tab to reveal them.