Your profile page is where you manage your personal account details, upload a profile photo, change between light and dark mode, and update your password. The page is split into three tabs.
Getting started
Click your name at the bottom of the sidebar and select My profile, or navigate directly to Settings > My profile.
How it works
The profile page covers settings that are personal to you and don't affect anyone else on the team. Your role and group assignments are visible here but are managed by an admin in Settings > User management, not by you.
| Tab | What you configure |
|---|---|
| Profile settings | Personal info (name, contact, birthday) and your profile photo |
| Site settings | Light or dark mode |
| Change password | Update your account password |
Step-by-step guide
Update your profile details
Open Settings > My profile and stay on the Profile settings tab. Your photo, name, role, groups, and last login are shown on the left; the editable fields sit in two sections on the right:
| Section | Field | Description |
|---|---|---|
| Personal details | First name | Required |
| Personal details | Last name | Required |
| Personal details | Nickname | Optional. Used in casual surfaces (e.g., team chat) when set |
| Personal details | Birthday | Optional. Date picker formatted by your group's date settings |
| Contact | Email address | Read-only. Contact an admin if you need to change your sign-in email |
| Contact | Phone | International phone number with country picker |
Click Save below the sections.
Upload or change your profile photo
- On the Profile settings tab, hover over the photo circle and click Upload photo (or Change photo when one is already staged)
- Pick an image file from your computer
- The circle previews the new photo immediately
- Click Save to keep the change
Switch between light and dark mode
- Open the Site settings tab
- Toggle the switch between LIGHT MODE and DARK MODE
- The change applies to your account only. Other team members keep their own preference
- Click Save
Restore blocked email delivery
If your email provider reported a past platform message as spam, delivery of booking notification emails to your address stops. A notice appears at the top of the Contact section explaining the block.
- On the Profile settings tab, find the notice in the Contact section
- Click Restore email delivery
- A confirmation appears once delivery is restored
- Check your spam folder for the next notification and mark it as not spam so future emails reach your inbox
Only you can restore your own delivery. Admins can see that delivery to you is blocked, but the restore button lives on your profile alone.
Change your password
- Open the Change password tab
- Enter your Old Password
- Enter your New Password
- Click Change Password
- A confirmation message appears on success, or an error message if the old password is wrong or the new password doesn't meet requirements
If you've forgotten your old password, sign out and use the Forgot password? link on the sign-in page instead.
Reference
Profile settings tab
| Field | Type | Notes |
|---|---|---|
| Profile photo | Image upload | Hover the photo circle and click Upload photo |
| First name | Text | Required |
| Last name | Text | Required |
| Nickname | Text | Optional |
| Birthday | Date picker | Format follows your group's date format |
| Email address | Text | Read-only. Sign-in email |
| Phone | Phone input | International country picker |
| Role | Badge | Read-only. Managed by an admin in User management |
| Groups | Badge list | Read-only. Shows the first few groups; hover +N more to see the rest |
| Last login | Text | Read-only. Shown under your role and groups |
| Restore email delivery | Button | Appears in the Contact section only while delivery to your address is blocked |
Site settings tab
| Setting | Options |
|---|---|
| Site mode | LIGHT MODE or DARK MODE |
Change password tab
| Field | Description |
|---|---|
| Old Password | Your current password |
| New Password | Replacement password meeting the platform's requirements |
A success message appears below the form on save; an error message appears if the change fails.
Good to know
- Your role and groups are read-only on this page. An admin manages them in Settings > User management.
- Light and dark mode are personal preferences. Each team member sets their own.
- Your profile photo is shown on the card with your name and email at the bottom of the sidebar, and anywhere else your name appears (activity logs, comments, etc.). Without a photo the card shows your initials.
- Sign out is in the same menu as My profile: click your name at the bottom of the sidebar. On a phone or tablet, tap the menu button in the top left first to open the sidebar.
- The email field is read-only because it's tied to your sign-in. To change your sign-in email, an admin needs to deactivate your account and invite you again at the new email.
- Birthday is optional but, if set, drives a friendly birthday greeting on your profile dashboard.
- If notification emails to you are blocked after a spam report, restoring delivery is something only you can do, from this page. See the step-by-step guide above.
FAQ
Q: I'm in the wrong group. How do I add myself to another group?
A: Group membership is managed by an admin. Ask an admin to add you in Settings > User management. The Groups badge on your profile updates as soon as the admin saves.
Q: How do I enable two-factor authentication?
A: 2FA is not currently configurable from the profile page. If your subscription includes platform-managed 2FA, an admin can enable it for the company.
Q: I changed my password but can't sign in. Why?
A: Try the Forgot password? flow on the sign-in page to reset. If you keep getting locked out, ask an admin to send you a fresh invite.
Q: Can I change which page I land on after sign-in?
A: The default landing page is configured per company group, not per user. Ask an admin to update it under Settings > Company groups > Edit group > Locale and formatting > Default landing page. See Company groups for the full set of options.
Q: I stopped receiving booking notification emails. Why?
A: If your email provider reported a past message as spam, delivery to your address is paused. Open your profile and look for a notice in the Contact section; click Restore email delivery to turn it back on, then mark the next notification as not spam in your inbox. If there is no notice, ask an admin to check your role's notification settings in Settings > User management.
Q: I uploaded a new photo but the old one still shows in some places. Why?
A: Your browser may have cached the old image. Hard-refresh (Cmd-Shift-R on Mac, Ctrl-F5 on Windows) to clear the cache.