Common Use Cases

Common use cases

Scenario 1: Room maintenance tracking

Situation: Track repairs and upkeep across all escape rooms

Setup:

1. Create project "Room Maintenance" (key: MAINT)
2. Create ticket types: Repair, Cleaning, Prop replacement
3. Create tickets for each maintenance item
4. Assign to maintenance staff
5. Set priorities based on urgency
6. Log time spent on each repair

Result: All maintenance tracked, nothing forgotten, time recorded for analysis

Scenario 2: New game development

Situation: Manage all tasks for launching new escape room

Setup:

1. Create project "Mystery Manor Launch" (key: MANOR)
2. Create tickets for Puzzle design, Room construction, Prop sourcing, etc.
3. Assign tickets to responsible team members
4. Set priorities and deadlines
5. Track progress with status updates
6. Use comments for collaboration

Result: Organized launch with clear ownership, visible progress, on-time delivery

Scenario 3: Customer feedback implementation

Situation: Track improvements based on customer surveys

Setup:

1. Create project "CX Improvements" (key: CX)
2. Create ticket for each improvement suggestion
3. Prioritize based on frequency mentioned
4. Assign to appropriate team members
5. Track time to implement
6. Update customers when completed

Result: Systematic improvement implementation, customer feedback acted upon, closed feedback loop