Time Tracker

The Time Tracker helps you understand where your team's hours actually go. Whether your staff is setting up rooms, handling customer inquiries, or working on internal projects, Time Tracker gives you a clear picture of how time is spent across your business.

Business value:

• See exactly how long tasks take so you can plan staffing and schedules more accurately
• Identify where your team spends the most time and spot opportunities to work more efficiently
• Export time data to CSV for payroll, invoicing, or reporting
• Keep everyone accountable with transparent, shared time logs

How it works at a glance:

1. A team member starts a timer when they begin working on something
2. They pick a category, and optionally link it to a project or ticket
3. When they finish, they stop the timer
4. Managers can view, filter, and export all time entries from one central dashboard

Tracking your time

Starting a timer

1. Click Start tracking time
2. Fill in the details in the window that appears (see fields below)
3. Click Start and the timer begins

Fields in the start timer window:

• Category: choose from your team's configured categories, like "Room setup," "Customer support," or "Admin work." Each category has a color label so entries are easy to scan at a glance.
• Project:  link this time to a specific project
• Ticket: once you pick a project, you can narrow it down to a specific ticket within that project
• Notes: add any context about what you're working on
• Custom start time: if you forgot to start the timer earlier, toggle this on and enter the actual time you started

While the timer is running

A card appears at the top of the page showing your active timer. You'll see:

• A live clock counting up in hours, minutes, and seconds
• When you started
• The project, ticket, and category you selected
• Any notes you added

You have three options while a timer is running:

• Pause: taking a break? Pause the timer so break time isn't counted toward your total. You'll see a "Paused" label so you remember to resume when you're back.
• Switch task: moving on to something different? This stops your current timer and immediately opens a new one, so there's no gap between tasks.
• Stop: done with the task? Stop the timer to save your time entry.

Viewing time entries

The time logs table

All time entries appear in a table showing:

• Start time and end time
• Duration: displayed in a friendly format like "2h 15m"
• Project and ticket: clickable links that take you directly to the related project or ticket
• Category: shown with its color label
• Who logged it
• Notes

Timers that are still running show a green pulsing dot and a "Running" label. Paused timers show a pause icon. On mobile devices, the table switches to a compact card layout that's easier to read on smaller screens.

Analytics dashboard

At the top of the Time Tracker page, summary cards give you a quick snapshot of activity:

When no date filter is active, you'll see:

• Today: total time logged today
• This week: total time logged this week
• This month: total time logged this month

When a date range filter is active, you'll see:

• Total time for the selected period

Always visible:

• Active users: how many team members have logged time
• Projects: how many projects have time entries
• Tickets: how many tickets have time entries

Editing a time entry

Made a mistake or need to update details? You can edit any completed time entry.

1. Find the entry in the time logs table
2. Click the Edit button (only available on entries that aren't currently running)
3. Update the category, project, ticket, start/end times, or notes as needed
4. Save your changes

Deleting a time entry

If an entry was created by mistake, you can permanently remove it.

1. Find the entry in the time logs table
2. Click the Delete button (only available on completed entries)
3. Confirm the deletion in the dialog that appears

Note: Deleting a time entry is permanent and cannot be undone.

Exporting time data

Need to pull time data into a spreadsheet for payroll, invoicing, or reporting?

1. Apply any filters you need (date range, project, user, etc.)
2. Click the Download button
3. A CSV file will download containing all entries that match your current filters

You can open this file in Excel, Google Sheets, or any spreadsheet application.

Setting up categories

Categories help your team consistently label what they're spending time on. Common examples include "Room setup," "Customer support," "Maintenance," "Training," or "Admin."

Managing categories

1. Click the ... menu at the top of the Time Tracker page
2. Select Configure time tracking categories
3. From here you can add, edit, or archive categories

• Add a new category -- give it a name, description, and pick a color
• Edit an existing category -- update the name, description, or color
• Archive a category -- remove it from the dropdown without deleting historical entries that used it

Each category has a color label that makes it easy to visually scan time entries in the table and spot patterns at a glance.

Tips for getting the most out of time tracker

• Be consistent with categories. Agree on a standard set of categories with your team so reporting is meaningful.
• Use the "Switch task" button instead of stopping and starting separate timers. It's faster and ensures there are no gaps in your tracking.
• Set a custom start time if you forget to start the timer right away. It's better to log approximate time than no time at all.
• Bookmark filtered views for reports you check regularly, like "all time logged this week by my team" or "time spent on a specific project."
• Export regularly if you use time data for payroll or client billing.