Time tracker

Time tracking is where you and your team log work hours against projects, tickets, and subtasks. The page combines a live timer (with pause, resume, and switch-task controls), a log of every entry past and present, six summary cards across the top, a filter bar with saved views, manual-entry support, and a CSV export. Categories color-code each log so you can see at a glance whether your team is in meetings, deep work, customer support, or anywhere else.

Getting started

Navigate to Project management > Time tracker from the sidebar.

How it works

Time tracking has three main areas:

• Active timer card at the top (only visible when a timer is running) with project, ticket, category, elapsed time, and Pause / Switch / Stop controls
• Analytics row of summary cards: Today, This week, This month, Active users, Projects, Tickets. When a date filter is applied, the time-period cards collapse into a single Total time card
• Time logs table listing every entry with project, ticket, category, user, duration, start / end times, and notes

Filters narrow what's shown in the logs table. The CSV export honors the active filters.

Each category can also check where staff are when they start a timer. A category's location check is Off, Warning or Block, with an allowed distance from your venue pin. Warning asks for a note and starts the timer anyway (the entry is flagged in the logs). Block stops the timer from starting off site. The venue pin is set from your location's address in Company settings (see Company groups).

Step-by-step guide

Start a timer

Open Project management > Time tracker. If no timer is running, the Start tracking time button appears on the right of the Time tracker tab. Click it to open the Start new time recording panel, which slides in from the right with three sections:

Click Start tracking. The active timer card appears at the top and updates every second. Cancel, Escape, or the close icon dismisses the panel.

When any category in your location uses a location check, the browser asks once for location access when you start a timer. What happens next depends on the category:

Tip: A laptop on a wired connection or with Wi-Fi off often can't give a precise location. Starting a Block category from a phone works best.

Log time on a subtask

1. Pick the project, then the parent ticket in Ticket
2. When that ticket has subtasks, a Subtask dropdown appears under it
3. Pick the subtask. The entry is logged against the subtask and the log row shows the subtask's key
4. Leave Subtask empty to log against the parent ticket instead

Pause and resume the timer

1. While a timer is running, click Pause in the active timer card
2. The card switches to PAUSED state with a ⏸ indicator
3. Click Resume to continue
4. Paused time isn't counted toward the duration

Switch to a new task

1. While a timer is running, click Switch task in the active timer card
2. The Switch to a new task panel opens
3. The current task and elapsed time appear in a banner under the title so you can see what's stopping
4. Pick the new category, project, ticket, subtask when offered, and notes
5. Click Switch task
6. The previous timer is stopped (with the elapsed time captured) and the new one starts immediately

Stop the timer

1. While a timer is running, click Stop in the active timer card
2. The button briefly shows "Stopping..." while saving
3. The timer ends and a new entry is added to the logs table

Add a manual entry

There's no separate "manual entry" button on this page. To add a manual past entry, start a fresh timer with Set custom start time turned on and pick a past date and time. Then stop the timer immediately, or update it via the Update flow below.

In a Block category, only admins and managers can add a past entry or move an entry into the category; anyone else sees "Not allowed". Manual entries skip the location check and show a Manual chip in the logs.

Edit an existing log

Find the log in the table. On the row, open the three-dot menu and click Update time log (requires the Update time logs permission). The Update time log dialog opens with these fields:

Click Save.

Delete a log

1. On the log row, open the three-dot menu and click Delete time log (requires the Delete time logs permission)
2. Confirm
3. The log is removed permanently

Configure time tracking categories

1. Open the three-dot menu on the right of the Time tracker tab (next to the Start tracking time button)
2. Click Configure time tracking categories. The drawer lists every active category with its color, name, description and location check status (for example "Block · 1,000 ft" or "No location check")
3. Click Add category, or click a category to open Edit category
4. Under Details, fill in Name (required) and Description, and pick a Color from the swatches (the last swatch opens a picker for any other color)
5. Under Location check, pick Off, Warning or Block for When someone starts a timer off site. The line under it explains the choice
6. For Warning or Block, set Allowed distance. The map shows your venue pin with a circle for the allowed area, and the circle follows the distance you type
7. Click Save category. The drawer returns to the list and a confirmation appears

To archive a category, open it and click Archive in the Archive category card at the bottom, then confirm. Existing time logs keep their category. Categories are used by every team member; configuration applies group-wide.

Tip: With Warning selected and no email automation set up yet, the edit view offers Create automation. It opens the automation builder in a new tab so you can get an email when someone starts the category off site.

Filter the logs table

The filter bar sits under the Time tracker tab. Click a chip to set it:

Views saves a filter combination for later, and saved views for this page also appear under Time tracker in the saved views drawer. Clear filters removes every chip. The result count on the right of the bar updates as you filter.

Change rows per page

1. Use the per-page dropdown at the right end of the filter bar
2. Pick 5, 10, 25, 50, or 100

Export to CSV

1. Apply the filters you want to scope the export
2. Click the cloud-download icon in the filter bar (next to the result count)
3. The file downloads as time-logs.csv with these ten columns:

The export includes every log matching the filters, not just the current page.

Reference

Active timer card (when a timer is running)

Toolbar

Analytics cards

Logs table (desktop)

Per-row three-dot menu

The menu is hidden on running logs and only appears once a log is completed.

Filters

Clear filters in the bar removes every chip. Saved views are managed through Views.

Start tracker panel

The same panel opens in switch mode when you click Switch task on a running timer; in switch mode, a banner under the title shows what's currently being stopped, and the Start time section is hidden.

Location check

Update time log dialog

Empty state

Mobile layout

On a small screen the table collapses to one card per log showing duration (with pause indicator), category badge, project + ticket, started + ended timestamps, notes, user name, and a button group with pencil (edit) and trash (delete) actions. The filter bar stays above the list.

CSV export

Good to know

• Only one timer at a time runs per user. Starting a new timer or using Switch task stops the current one. The platform doesn't allow overlapping timers.
• Pause is useful for short interruptions (e.g., a quick phone call). Paused time isn't counted toward the duration. The pause state persists if you close the tab and come back later.
• Switch task is the cleanest way to move between tickets without manually stopping and starting. It captures the current elapsed time and starts a fresh timer in one step.
• The Set custom start time toggle on the start dialog is the way to backdate a manual entry. There's no separate "manual entry" button; the workflow is start a timer in the past and stop it.
• Categories are configured group-wide. Anyone using time tracking sees and uses the same categories. Configure them from the toolbar three-dot menu.
• Location checks only ask for location access when at least one category uses Warning or Block. Stopping a timer is never blocked.
• Distances show in feet for locations in the United States and meters everywhere else, based on the location's country.
• The venue pin follows your address. If you drag the pin to your entrance, it stays there until you reset it (see Company groups).
• The Status filter is useful for finding running timers across the team. Pick Running to see who's actively tracking time right now.
• Subtasks never appear in the Ticket dropdown. Pick the parent ticket first; the Subtask dropdown appears only when that ticket has open subtasks.
• Date range changes the analytics row from the four time-period cards to a single Total time card scoped to the filter window. This is the easiest way to answer "how much time did the team spend on X last month?"
• The Notes column truncates at 30 characters with "..." when longer. To see full notes, edit the log via the three-dot menu and view the full textarea, or click into the entry from the mobile view.
• The CSV export covers every log matching the filters, not just the current page. Filter to a date range or specific project before exporting if you want a scoped export.
• Time entries on a specific ticket also show up under the ticket's Time log tab. The two surfaces are the same data; the ticket tab is filtered to that ticket only.

FAQ

Q: Can I track time without a project or ticket?

A: Yes. The Project and Ticket fields are optional in both the start dialog and the update modal. Logs without a project show "No project" in the table; logs without a ticket show "-".

Q: How do I log time on a subtask?

A: Pick the project and the parent ticket in the start panel. If the ticket has subtasks, a Subtask dropdown appears; pick one and start the timer. The log row shows the subtask's key.

Q: Can two timers run at the same time?

A: No. Each user has at most one active timer. Starting a second one or using Switch task stops the first.

Q: I forgot to start the timer. Can I add a manual entry?

A: Yes. In the start dialog, toggle Set custom start time on, pick a past Start Date and Start Time, fill in the other fields, and click Start tracking. Then stop the timer immediately, or run it forward and stop later.

Q: What's the difference between the page-level time tracker and the time-log tab on a ticket?

A: The time tracker page shows every log across every project and ticket with the full filtering, analytics, and export experience. The Time log tab on a ticket shows only logs against that one ticket. They share the same underlying data.

Q: Can I see how much time someone else logged?

A: Yes, with the User filter. Pick any team member to scope the logs to their entries. The analytics row updates to reflect the filter.

Q: Do paused timers count against my hours?

A: No. Paused time is excluded from the duration. The duration column shows the running elapsed time minus any paused minutes.

Q: How does the CSV export handle running logs?

A: Running logs export with the elapsed time as their duration and a status of "Running". Their End Time column is empty.

Q: I deleted a log by accident. Can I restore it?

A: No. Deletion is permanent. If you need a record of the work, recreate the log via the start dialog with a custom start time matching the original.

Q: Why can't I pick Warning or Block for a category?

A: Your location doesn't have a venue pin yet. Add the address on the Location details tab in Company settings; the pin is placed from it automatically.

Q: A team member was on site but got blocked. Why?

A: Their device couldn't give a precise enough location, or location access is off in their browser. Ask them to allow location for the site and start from a phone, or raise the Allowed distance for the category.

Q: How do I get notified when someone starts off site?

A: Set the category to Warning, then create an email automation on the Time record started off site trigger. The edit view's Create automation button takes you there.

Q: Can I bulk-edit logs?

A: There's no bulk-edit UI. Edit logs one at a time via the three-dot menu.