What makes a good ticket?
Clearly describe the problem your request solves. Explain why it’s important and how it improves the experience. If possible, suggest a reasonable solution.
Avoid vague negativity (e.g., "This is terrible")—instead, tell us why something doesn’t work for you and what could be improved.
Suggestions on How to Write a Ticket
A great ticket includes enough context for us to quickly understand, reproduce, and fix the issue. Please include:
- Be specific – Avoid generic statements like "Everything is broken" or "This doesn't work."
- Provide details – Include the exact issue, error messages (if any), and how often the problem occurs.
- Include steps to reproduce – Describe the sequence of actions leading to the issue.
- Mention any relevant variables – Specify which browser, device, or settings might be affecting the issue.
Ready to submit your next ticket?
- Navigate to Support and Roadmap in Off The Couch.
- Click + Create ticket (if enabled).
- Provide a detailed description of the issue.
- Attach any screenshots or error messages that might help diagnose the problem.
- Submit the ticket and monitor for updates.
Note: If a ticket lacks necessary details, it may be rejected. You will receive a notification when your ticket is declined, along with comments on what needs improvement. You can then resubmit with additional information.