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Emails And Messaging1 min read

No Confirmation Email Sent

Last updated April 3, 2026

Why didn’t the customer receive a confirmation email?

If a customer reports not receiving a confirmation email after booking, follow these steps:

  1. Go to Transaction Details > Email events of the corresponding booking to check if the email was sent. The email status should say: Delivery.
  2. Verify that the customer’s email address is correct in the booking details.
  3. Verify Booking Confirmation emails are enabled under Emails and Messaging > Automated Emails > Booking Confirmation.
  4. If Steps 1-3 aren’t the issue: ask the customer to check their spam or promotions folder.
  5. You can also try resending the confirmation manually by navigating to Bookings > Select corresponding booking > Transaction Details.
  6. Under Actions on the right, expand the drop-down and click Send booking confirmation email.


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