Emails And Messaging1 min read

Email System Features

Last updated April 3, 2026

Features

Legacy automated emails

Pre-configured types:

  • Booking confirmation
  • Updated booking
  • Reminder email
  • Follow-up email
  • Payment request
  • Gift card delivery
  • Survey distribution
  • Photo delivery
  • Refund notification
  • Cancellation notice

Customization options:

  • Email subject line
  • Sender name and email
  • Introduction content
  • Additional information
  • Cancellation policy
  • Reschedule policy
  • Dynamic variables

Timing control:

  • Reminder emails (X days/hours before)
  • Follow-up emails (X days/hours after)
  • Survey emails (scheduled timing)
  • Abandoned cart recovery

Additional settings:

  • Include waiver links
  • Attach PDF invoices
  • Hide pricing information
  • Show business location
  • Send to entire group
  • Custom buttons

Custom emails (beta)

Visual builder:

  • Drag-and-drop components
  • Live preview
  • Mobile responsive
  • Custom layouts
  • Rich text editing

Standard components:

  • Text blocks
  • Buttons
  • Images
  • Headers
  • Footers
  • Dividers

Custom components:

  • Billing information
  • Payment summaries
  • Game details
  • Line items
  • Gift card info
  • Project tickets
  • Applied payments
  • Change logs
  • Customer responses
  • Game master info

Template features:

  • Multiple templates
  • Template types
  • Organized library
  • Filtering and search
  • Version history

Automation workflows:

  • Visual workflow builder
  • Multiple triggers
  • Conditional logic
  • Wait/delay steps
  • Schedule actions
  • Multi-step sequences

Smart values:

  • Extensive variable library
  • Customer data
  • Booking information
  • Payment details
  • Custom fields