Overview
Send professional, automated email communications to customers. Choose between the Simple Email or the Advanced Email systems.
What are email systems?
Email systems help you communicate with customers automatically:
- Send booking confirmations
- Reminder emails before events
- Follow-up emails after experiences
- Payment requests and receipts
- Gift card deliveries
- Custom transactional emails
- Automated email workflows
Think of email systems as: Your automated communication layer that keeps customers informed and engaged throughout their journey with your business.
Two email systems available
Simple Emails
What it is:
- Pre-configured email templates
- Specific email types for common scenarios
- Text-based editor
- Simple configuration
- Proven and stable
Best for:
- Standard transactional emails
- Booking confirmations and reminders
- Follow-up communications
- Simple email needs
- Quick setup
Advanced Emails
What it is:
- Visual drag-and-drop email builder
- Customizable email templates
- Workflow automation
- Advanced personalization
- Modern design tools
Best for:
- Custom-branded emails
- Complex email workflows
- Marketing communications
- Advanced automation
- Design flexibility
Status: Beta - new features still being added!
Choosing the right system
Use Simple Emails when:
- You need standard transactional emails immediately
- You want proven, stable email delivery
- Your needs are straightforward
- You prefer simple configuration
- You're not focused on custom design
Use Advanced Emails when:
- You want visually branded emails
- You need custom email workflows
- You want to create unique templates
- Design matters to your brand
- You're comfortable with beta software
Can I use both?
No. Simple Emails are superceded by Advanced Emails.
- Even if Simple Emails are labeled Active, an Advanced Email will take priority over it and may not send your Simple Email template.
Accessing Emails and Messaging
Navigate to Emails and Messaging > Automated Emails or Email Templates.