Event ratings tell customers what to expect from an event: how difficult it is, how intense, how physical, or which experience level it suits. Each location defines its own rating scales once, then rates every event on the scales that apply to it.
Getting started
Navigate to Events > Event settings from the sidebar and select the Ratings tab.
How it works
Ratings have two parts. A rating scale is the definition: its name, how it is drawn, and how high it goes. A rating is one event's value on that scale. Scales are set up once on the Ratings tab, and each event is rated in its own editor under Event details > Ratings.
A scale is drawn in one of two ways. Icons scales show a row of 2 to 10 icons, filled up to the event's value, with optional half steps (for example 3.5 out of 5). Named levels scales show one label picked from a list you write, such as Beginner, Intermediate, and Advanced.
An event can carry up to 10 ratings. Each rating has its own Show to customers switch, so some can appear on the booking site and in emails while others stay internal.
Step-by-step guide
Add an icons scale
- Open Events > Event settings and select the Ratings tab
- Click Add rating scale at the top right
- Enter a Name (for example "Difficulty")
- Leave Display on Icons
- Set Number of icons to a value from 2 to 10
- Switch on Allow half ratings to allow values such as 3.5
- Pick an Icon from the dropdown and a Color
- Check the Preview, then click Add scale
Add a named levels scale
- On the Ratings tab, click Add rating scale
- Enter a Name (for example "Experience level")
- Set Display to Named levels
- Type a name for each level, listed from lowest to highest. The drawer starts with Beginner, Intermediate, and Advanced
- Click Add level for more levels, or the X next to a level to remove it. A scale holds 2 to 10 levels
- Drag a level by its handle to change the order
- Pick a Color for the labels, check the Preview, then click Add scale
Rate an event
- Open Events > Event settings, open an event's three-dot menu, and click Edit event
- On the Event details tab, find the Ratings section
- Click Add rating and choose a scale
- For an icons scale, click an icon to set the value. On a scale with half ratings, click the left half of an icon for a half step. For a named levels scale, pick a level from the dropdown
- Switch Show to customers off to keep the rating internal
- Repeat for each rating the event needs, then click Save
A new icons rating starts at 0, which shows as all empty icons. The small × next to the icons resets the rating to 0. The X at the end of the row removes the rating from the event.
Tip: The Manage rating scales link next to Add rating opens the Ratings tab.
Show ratings on a booking site
- Open Bookings > Booking site settings and edit a template
- On the Content tab, switch on Show event ratings
- Save the template
Each event then lists every rating whose Show to customers switch is on, each under its own name.
Show ratings in an email
- Open Emails and messaging > Templates and automation and edit a template
- Select the Event component
- Switch on Show ratings
The email lists every rating of the event that customers can see, each under its own name. An event with no customer-visible rating shows none.
Edit a scale
- On the Ratings tab, open the scale's three-dot menu and click Edit scale
- Change the name, icon, color, number of icons, or levels
- Click Save
Renaming or reordering a named level keeps every event on that level.
Reorder scales
Drag a scale by its handle on the Ratings tab. A short Scale order saved message confirms the change. The order of the scales is the order ratings appear in everywhere: the booking site, emails, and the events list.
Archive or restore a scale
- On the Ratings tab, open the scale's three-dot menu and click Archive scale
- Click Archive on the prompt
- To bring it back, switch on the Archived filter, open the scale's three-dot menu, and click Restore scale
Archiving a scale hides its ratings on the booking site and in emails. The ratings are kept and return when the scale is restored.
Reference
Ratings tab columns
| Column | What it shows |
|---|---|
| Drag handle | Drag to reorder. Hidden while the Archived filter is on or a name is typed in the Name filter |
| Name | The scale's name |
| Scale | A preview: the row of icons, or every named level as a colored label |
| Events rated | How many events have a rating on this scale |
| Actions | Three-dot menu with Edit scale and Archive scale (or Restore scale for an archived scale) |
Ratings tab filters
| Filter | What it matches |
|---|---|
| Name | Any part of the scale's name |
| Archived | Switch on to list archived scales instead of active ones |
Scale settings
| Field | Applies to | Description |
|---|---|---|
| Name | Both | Required. Shown next to the rating everywhere it appears |
| Display | Both | Icons or Named levels |
| Number of icons | Icons | Whole number from 2 to 10 |
| Allow half ratings | Icons | Switch. Lets an event be rated in half steps, such as 3.5 out of 5 |
| Icon | Icons | Filterable dropdown of 57 icons (see below) |
| Color | Both | Color picker with transparency. Tints the icons or the level labels |
| Levels | Named levels | 2 to 10 level names, lowest first. Each name is required and must be unique |
| Preview | Both | Shows the scale as it will be drawn |
Icon options
Alarm, Award, Bag, Bell, Book, Bookmark, Bug, Calculator, Camera, Camera reels, Chat, Check circle, Circle, Clock, Cloud, Cpu, Diamond, Dice3, Dice5, Dragon, Droplet, Egg, Emoji heart eyes, Emoji smile, Emoji sunglasses, Envelope, Exclamation triangle, Eye, Gear, Gift, Hand thumbs up, Handbag, Heart, Hexagon, Hourglass, Lightning, Lock, Pencil, Plug, Puzzle, Question circle, Rocket, Shield lock, Signpost, Skull, Star, Stopwatch, Suit club, Suit diamond, Suit heart, Suit spade, Tag, Telephone, Tree, Trophy, Unlock, Witch hat.
Ratings section of the event editor
| Element | Description |
|---|---|
| Rating control | Clickable icons for an icons scale, or a dropdown of levels for a named levels scale |
| Show to customers | Switch per rating. On shows the rating on your booking site and in emails. Off keeps it internal |
| Use scale look | Appears only on a rating that has its own icon and color. Click it to switch the rating to the scale's icon and color |
| Remove (X) | Removes the rating from the event |
| Add rating | Dropdown of the scales the event is not rated on yet |
| Manage rating scales | Opens the Ratings tab |
Where ratings appear
| Place | What shows |
|---|---|
| Booking site | Every rating shown to customers, when the template's Show event ratings switch is on |
| Emails | Every rating shown to customers, when the Event component's Show ratings switch is on |
| Events list | Every rating, in the Ratings column. Ratings customers do not see carry a Hidden tag |
| Events list download | One column per scale. Internal ratings are marked "(hidden from customers)" |
Empty states
| When | What the list shows |
|---|---|
| No scales yet | "No rating scales yet" with a prompt to add a scale |
| Archived filter on with nothing archived | "No archived scales" |
| Name filter matches nothing | "No rating scales match these filters" |
Good to know
- A change that would remove a rating in use is blocked. Lowering the number of icons below an event's value, switching off half ratings while an event sits on a half step, or removing a level an event is on shows a Ratings in use message with the number of events affected. Update those events first.
- Zero is a rating. An icons rating at 0 shows to customers as all empty icons, for example "Scare factor: 0/5". Remove the rating from the event if it should not appear at all.
- Named levels have no zero. A named levels rating needs a level picked. Saving an event without one shows "Choose a level or remove this rating".
- An event can have up to 10 ratings. After that, Add rating is replaced by a note until a rating is removed.
- The order comes from the Ratings tab. Ratings always appear in the order of the scales, for every event.
- Some ratings keep their own icon and color. Events that had a customized difficulty before rating scales existed keep that look on the rating, with a note in the editor. Use scale look switches the rating to the scale's icon and color.
- Smart values use the first rating. In emails,
{{game.difficulty}}and{{game.difficultyLabel}}return the value and name of the event's first rating that customers can see. - Duplicating an event copies its ratings.
- Scales belong to one location. Each location in a company keeps its own list.
FAQ
Q: Can an event have more than one rating?
A: Yes, up to 10. Add a scale for each kind of rating on the Ratings tab, then use Add rating in the event editor for each one that applies.
Q: How do I hide a rating from customers but keep it for staff?
A: Switch off Show to customers on that rating in the event editor. It stays visible in the events list with a Hidden tag.
Q: Why can't I lower the number of icons on a scale?
A: At least one event is rated higher than the new maximum. The Ratings in use message shows how many. Lower those events' ratings first, then edit the scale.
Q: I archived a scale by mistake. Are its ratings gone?
A: No. Switch on the Archived filter on the Ratings tab, open the scale's three-dot menu, and click Restore scale. Every event's rating on it comes back.
Q: Ratings do not show on my booking site. Why?
A: Check two switches. The booking site template needs Show event ratings on, and the rating itself needs Show to customers on in the event editor.