The event tracker is where hosts record how each session went: start and end time, whether the group finished, who hosted, photos and more. Every submitted session lands in event history, where it feeds reports and leaderboards.
Getting started
Navigate to Events > Event tracker from the sidebar.
How it works
The tracker has two modes. Pick one in Event tracker settings under Event tracker mode; it applies to everyone at the location.
| Mode | What the host sees |
|---|---|
| Simple mode | One page listing the day's bookings, with a form on each row. Fill in a row and submit it. See the Simple event tracker article |
| Advanced mode | A step-by-step form per session (Start, Booking, Group, Objectives, Notes, Photos, Review) with drafts, and an optional in-room display that drives the customer screen. See the Advanced event tracker article |
The Event tracker link in the sidebar opens whichever mode your location uses.
Step-by-step guide
Record sessions in simple mode
- Open Events > Event tracker. The title reads Events for followed by today's date.
- Use the arrows beside the date to move a day back or forward, click the date to pick any day, or click Today to come back to today.
- Narrow the list with the Event and Staff filters if needed.
- Fill in each booking's row and click its check mark (on a phone or tablet, its Submit button).
- To finish forms from earlier days, switch on the Incomplete filter.
Start a session in advanced mode
- Open Events > Event tracker. The form opens on the Start step, listing your drafts.
- Click New form to start a session, or click one of your drafts to pick up where you left off.
- Continue through the steps and click Submit on the Review step.
Manage drafts in advanced mode
A draft is a session form that has been started but not submitted. The Start step lists your own drafts with the event, the booking date and time, and when the draft was created and last updated.
- Click a draft to continue it.
- Click the X on a draft to delete it. A prompt asks you to confirm, and deleted drafts can't be recovered.
- Staff with full access to event history also see View all user drafts. It lists every host's drafts, and the pencil on a draft moves it to another staff member. Return to my drafts goes back to your own list.
Reference
Simple mode filters
| Filter | What it does |
|---|---|
| Event | Shows only bookings for the events you pick |
| Staff | Shows only bookings assigned to the staff you pick, or Unassigned bookings |
| Incomplete | Lists bookings that still have no submitted form, across all dates. Only shows for staff who can edit event history |
| Views | Saves a set of filters to reuse later |
Empty states
| State | Message |
|---|---|
| Simple mode, no bookings on the chosen date | "No upcoming bookings today." |
| Simple mode, filters exclude every booking | "No bookings match the selected filter." |
| Simple mode, Incomplete filter with nothing left | "No incomplete forms." |
| Advanced mode, no drafts | "No drafts yet" and "Click New form above to start tracking an event." |
Good to know
- The player count on a booking is based on signed waivers, not the booking's group size. A booking for 4 with only 2 waivers signed shows "x2". Hover the count to see the players' names.
- The Staff filter has an Unassigned option for bookings with no staff assigned.
- The host can be recorded on every session. With the Host optional field on, simple mode has a Host dropdown on each booking and advanced mode has one on the Notes step. Turn it off in tracker settings and the person who submits is recorded as the host.
- Simple mode has no drafts. What you type into a row is kept until you leave the page. Advanced mode saves drafts as you go.
- Switching modes doesn't change event history. Sessions already submitted stay as they are, and the next session uses the new mode.
- Clicking a photo thumbnail on a booking opens the Photo panel. Use the arrows in its header to move between the booking's photos, the trash icon to delete one, and the Overlay dropdown to put an overlay on it. With an overlay chosen, the photo shows the layers in place: drag, resize, nudge with the arrow keys, hide a layer with the eye icon or reorder layers, then click Apply. The X beside the dropdown clears the overlay. See the Photos article for the full description of adjusting an overlay.
FAQ
Q: Which tracker mode should I use?
A: Simple mode is fastest when hosts record results after each session and don't need notes or per-objective data. Advanced mode suits venues that track objectives and notes, save drafts during the session, or run a customer screen from the tracker.
Q: Can I switch between simple and advanced mode?
A: Yes. Open Event tracker settings, pick the mode, and click Update settings. Event history isn't affected; only new sessions use the new mode.
Q: A teammate started a session in advanced mode but didn't finish it. How do I pick it up?
A: If you have full access to event history, click View all user drafts on the Start step and use the pencil to move the draft to yourself. It then shows in your own draft list.
Q: I deleted a draft by accident. Can I recover it?
A: No. Deleting a draft is permanent.
Q: The tracker shows "No upcoming bookings today" but I know we have a booking. Why?
A: Check the date first. If it's right, clear the Event and Staff filters. Bookings that are cancelled or already have a submitted form don't show.
Q: Where does the tracker data go after a session ends?
A: Submitted sessions go to the Event history list and the event details view for each session. Reports and leaderboards read from there.