Overview
The Game Tracker is a step-by-step digital form that guides Game Masters through every session, ensuring consistent record-keeping for operations and providing the analytics needed for game design improvements.
Accessing the Game Tracker
This feature can be found in Games > Game Tracker. Assuming this feature is enabled, and the appropriate information was setup in Game Settings, a Game Tracker can be started by your staff to record important game details.
Why The Tracker is Critical
The Game Tracker transforms subjective staff observations into objective, valuable business data.
| Use Case | How The Tracker Helps |
| Quality Assurance | Ensures every Game Master follows the same procedure, logging start/end times and issues. |
| Game Design | Tracks which puzzles needed the most hints and how long players took on them. This identifies problematic puzzles that need refinement. |
| Customer Retention | Records special notes (birthdays, accessibility needs) and facilitates the collection and delivery of post-game photos. |
| Staff Performance | Allows managers to review notes, time accuracy, and thoroughness of each staff member's submission. |
Two Types of Trackers: Simple and Advanced
Depending on the needs of your business and how you would like to track game data, the tracker can be configured in two ways in Games > Game Tracker Settings.
Enable and disable certain fields via toggle by navigating from General settings tab to Optional fields.
| Tracker Type | Description |
| Simple | A quick and efficient way to collect game data in a single step. See Fig. 1 |
| Advanced | Allows for more granular control for staff members when monitoring and tracking games. See Fig. 3 |
Simple Game Tracker
All games for the day are itemized by row and the game data can be entered in relatively quickly allowing for a fast work flow that isn't intrusive. Fill out the data, then click Submit.
Note: You can quickly filter the game tracker view by staff assignment by expanding the Staff dropdown and selecting one or more staff members.
Simple trackers display the user assigned to the booking from the Bookings page. Follow these steps if you would like for users' names to appear in the Simple Tracker:
- Go to Bookings > Bookings.
- Select the respective booking and click the three-dots on the right to expand the dropdown.
- Click on Manage staff.
- A search bar will appear, type in the name of the staff member you would like to assign it to.
- Select their user in the suggestions that appear, then click + Add staff to booking.
- Click Save to apply changes.
Advanced Game Tracker
This style of game tracker is more comprehensive and tasks your staff members with closely watching their games such that game data is filled out in more detail.
Information on Puzzles, such as Solve Time, can be recorded here provide you as a business owner has more insight on how guests navigate the experiences you offer.
The tracker wizard is organized sequentially to match the game process.
- Start: Begin a new form or resume a saved draft.
- Booking: Select the correct Game, Date, and Start Time (the actual time the group entered).
- Players: Record the final player count and any pre-game notes (e.g., special requests).
- Puzzles: Real-time tracking of puzzle completion order, solve times, and hint usage. Crucial for analytics.
- Notes: Log the final Completion Status, Total Time, and detailed Post-Game Observations (e.g., "Lock on red box is sticky, needs WD-40").
- Photos: Upload the team photo directly. This is often the final communication the customer receives. In the above example, this feature is disabled.
- Review: A final check to verify all times, notes, and photos are correct before submission.
If the Photos feature is enabled (on either the Simple or Advanced Game Tracker) and you don't like the initial photo taken, you can choose to replace or delete the photo attached on that step of the game tracker.
Data Hygiene Best Practice
- Complete Promptly: Submitting the tracker immediately after the game ensures details are fresh and photos are sent quickly.
- Be Specific in Notes: Generic notes like "Something broken" are useless. Use specific details like: "The UV light flickered, causing a 5-minute delay on the bookshelf puzzle."