Deactivating a User

Overview

Follow the steps below to deactivate a user. This will prevent further activity and permissions from a user account.

To deactivate a user:

1. Find the user in the list
2. Click the actions menu (three dots)
3. Select "Deactivate user"
4. Confirm the action

What happens immediately:

• User is logged out of all sessions
• They cannot log in anymore
• They're moved to the deactivated users list
• Their role and group assignments are preserved

When to deactivate users

Deactivate when:

• Employee leaves the company
• Contractor engagement ends
• Role changes require security review
• Account appears compromised
• User requests deactivation
• Seasonal staff end their season

Don't rush to deactivate if:

• User is on temporary leave (they can just not log in)
• You might need to review their work (deactivation preserves this)
• They're switching roles (edit instead)

Viewing deactivated users

You can review all previously deactivated accounts.

To view deactivated users:

1. Click the actions menu (three dots) in the top right
2. Select "View deactivated users"
3. A list of all deactivated accounts appears

Deactivated user list shows:

• First and Last Name
• Email
• Phone (if provided when active)
• Option to reactivate