Off The Couch
Settings1 min read

Basic Login Troubleshooting

Last updated April 3, 2026

Why am I unable to log into my account?

If you are experiencing login issues, check the following:

Steps to troubleshoot login issues:

  • Ensure you are logging into the correct URL:
  • Admin login: console.offthecouch.io
  • Customer login: offthecouch.io/login
  • If your password isn’t working, attempt a password reset and check your email for a reset link.
  • If the password reset email does not arrive, check your spam/junk folder.

If the issue persists, try using a different browser or clearing your cache.

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