Overview
The Surveys feature allows you to build custom-branded questionnaires with various question types, distribute them to customers through targeted emails or a public QR code, and track detailed response analytics to gather feedback.
Here are some key features:
Survey creation
Survey settings:
- Name and description
- Active/inactive status
- Redirect URL after completion
- Public survey page URL
- QR code generation
Customer information collection:
- First name (include/require toggle)
- Last name (include/require toggle)
- Email address (include/require toggle)
- Phone number (include/require toggle)
- Flexible configuration
Customizable appearance:
- Font selection
- Text color
- Card background color
- Button color
- Background color
- Branded experience
Question types
Checkbox questions:
- Multiple choice (select multiple)
- Custom options
- Track selection counts
- Aggregate responses
- Common uses: preferences, features used
Input questions:
- Free text responses
- Open-ended feedback
- Detailed comments
- Customer voice
- Common uses: suggestions, detailed feedback
Dropdown questions:
- Single choice selection
- Custom options
- Optional follow-up fields
- Conditional questions
- Common uses: ratings, categories
Rating questions:
- Star ratings
- Custom icons
- Custom colors
- Flexible scale (number of stars)
- Common uses: satisfaction, quality ratings
Question configuration
For each question:
- Question text/label
- Question type
- Required or optional
- Active or inactive status
- Custom ordering (drag and drop)
- Type-specific options
Question ordering:
- Drag and drop arrangement
- Logical flow
- Survey narrative
- Customer experience
- Strategic sequencing
Distribution methods
Send to existing customers:
- Search and select individuals for targeted feedback
- Customer lookup by name, email, phone
Send to new customers:
- Add customer information manually (First name, last name, email, phone)
Send by game instances:
- Select specific game sessions, date picker for game instance
- Target players of specific sessions or post-game feedback
Send by bookings:
- Select specific bookings, date picker for bookings
- Customer experience per booking basis
Send by games:
- Select specific games, optional date range filter
- All players of selected games for game-specific feedback
Public access:
- Unique survey URL
- QR code download, optionally print and display
- Website embedding
- Social media sharing
Response tracking
Survey metrics:
- Number of surveys sent
- Number of surveys completed
- Date created
- Created by (staff member)
Response analytics:
- Per-question summaries
- Aggregate dataIndividual responses
- Filter capabilities
- Export options