Off The Couch
Customers1 min read

Customer isn't appearing

Last updated April 2, 2026

Quick steps to follow if customers aren't appearing

A customer not showing? Try these quick troubleshooting tips before escalating.

Possible causes:

  • Active filters applied
  • Customer not in system yet
  • Permission issues
  • Wrong company group selected

Solutions:

  • Click Reset all filters icon (the refresh button to the right of the Tag filter)
  • Verify the customer exist
  • Check permissions in Role Based Access Control
  • Refresh page

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